Refund and Returns Policy
If you like to return the items must be unopened (which means either the factory seals or our seals as we need to open boxes to check content conditions) and returned in their original condition including tags and packaging, we will refund you the money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required.
You will be responsible for the payment of the return postage of the goods and our original postage costs to you. You will have to pay the returned costs , and also if need import taxes and customs clearance .For payments paid by bank cards , credit cards, and paypal over 8 days, we are not able to issue refunds to your original payment account but store credit in your account with us.
Refund and Returns Policy, When the product arrives at our headquarters, an inspection will be carried out and you will be informed, in the event that items, packaging or anything else are missing, no credit or replacement will be possible.
We are not able to accept the return of opened and/or part used goods.
We are not able to accept the return of exclusive products and limited edition products.
Refund and Returns Policy, If replacements are available, we will send the replacements , Buyer has to pay the shipping cost. Please understand the waiting time for replacements varies with different brands from several weeks to months.
In the event that an item is defective, faulty or sent in error by us, you may return the item(s) by post or may contact us to arrange a courier to retrieve the item(s) within 8 calendar days from the day after the item was dispatched to the buyer to qualify for an exchange or refund.
Due to the complexity of certain products, no exchanges can be given on selected items.
The original shipping cost non-refundable because there is no standard delivery option available but only the Express delivery service by carrier companies. Customers need to cover the return postage.
Refund and Returns Policy, Please note that ‘defective’ means the item doesn’t work properly i.e. lights-up function doesn’t work. Any painting problems are not covered.Companies using quality control and are not cover us. Are hand mande items and and human imperfection is possible.
We are not responsible for quality control, we are only a retailer.
for the products listed as damaged or damage packaging, regarding products that do not have any problems, although they may have worn packaging. Specifically, the product has been tested,opened and check and does not show any defects. etc https://gs-collectibles.com/?s=damaged&post_type=product
The defect refers only to the packaging, whereas the actual item is undamaged.
Refund and Returns Policy , We recommend that you use a secure delivery method that requires a signature upon receipt as you will be responsible for the returned products until they reach us.
Refund and Returns Policy, If you purchased directly from our website, please contact our after-care service team via info@gs-collectibles.com as soon as possible together with the pictures of damaged parts, the statue’s serial number, and the order number.
Refund and Returns Policy , Please contact us at the following e-mail address info@gs-collectibles.com if you have any questions or concerns regarding Personal Information, or intend to disclose, correct, or delete Personal Information. After we have confirmed your identification, we will correspond with you.
GS Collectibles we working with the biggest Brands with collectibles, statues and toys all over the world , like Sideshow Collectibles, Prime 1 Studio, Queen Studios, XM Studios, Beast Kingdom, Funko, Hasbro, Hot toys, Blitzway, Infinity Studios, Bandai, Wizards,